Orders And Payments
How To Pay ?
You can easily pay your order with confidence at The Original Crafts either by PayPal or by Credit Card.
How To Cancel An Order ?
To cancel a recent order ( less than 48 hours) you can contact us by mail
at [email protected] and we will cancel your order and proceed with your refund right away.
If it is more than 48 hours, it means your order had been probably shipped, in that case, you can
contact us to discuss a solution.
How To Change Or Modify An Order ?
To change or modify a recent order ( less than 48 hours), you can contact us by email
at [email protected] and we will update the changes right away.
If it is after 48 hours, your order has been probably shipped! in this case you can contact us by mail
to discuss a solution.
Questions About A Product ?
If you need more information about a specific product, you can contact us
at [email protected] or on our Facebook page and we will help you as soon as possible.
Delivery Time ?
Our products are delivered within 2 to 5 Days after receiving your order.
Delivery Time exceeded! not yet delivered ?
If after 1 week you haven’t received your order, we recommend to wait for another 3 days. After that
time, please, contact us at [email protected] and we will check your delivery.
Received just one item ?
In this case, your order has been sent in two separate packages. The second package will be delivered
to you in the next days. For more information you can contact us at [email protected]
Tracking Code Doesn’t Show Any Delivery Info?
Sometimes information of an order takes time to be updated on the Post Office system.
Please try again after a few days and you will be able to have some information about your order.
For further information, you can contact us at [email protected]
Tracking Code Shows Delivered But You Haven’t Received Anything?
If the tracking code shows delivered and you haven’t received anything, it could be that someon
from around your area received it for you. You can always ask your neighbors, or family members.
If you haven’t found your order, you can contact us at [email protected] and we will be
glad to help you.